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Shipping

Placing an Order

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Here at Sa’Zay Wholesale Center, we strive to get your items to you as soon as possible. The moment we receive your order online or over the phone, we get to work packing and wrapping and making arrangements. Still, we highly recommend that you order your products at least a week before your event, outing, or other occasion, to allow sufficient time for delivery, inspection, and possible exchange.

Orders received before 4 p.m. EST will ship the same business day. Orders received after 4 p.m. EST will be shipped the following business day. Please note that business days refer to Monday-Friday and exclude holidays and weekends (see below). This means that if you place an order after 4 p.m. EST on a Friday, it will ship the following Monday. If that Monday is Labor Day, it will ship on Tuesday, etc.

If you have any questions about when your order will ship or when it will arrive, please call our customer service line at 1-470-377-6819 Monday through Friday, from 10 a.m. to 7 p.m. EST.

 We can help you select the correct shipping method for your situation.

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Holidays Include:

  • New Year's Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

 

Shipping an Order

Carriers we use: FedEx and USPS. We may also use other carriers.

Shipping Options:

  • Standard Shipping (5-10 business days*)

  • 2-day shipping (2 business days) 
    1-day shipping (1 business day)

*For more information about what a business day is, please refer to the second paragraph above.

Sa’Zay Wholesale Center supports international shipping, so feel free to order from abroad. But keep in mind: we are not responsible for customs duties or any other fees related to your specific country.

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Tracking an Order

Soon after placing an order, you will receive a tracking number by email. You can use this number to track the progress of your package as it is delivered to you.

 

Take note: USPS First Class Mail does not offer tracking numbers. Buyer assumes all responsibility for any lost or damaged package when choosing this shipping option. USPS also cannot guarantee an exact delivery date on its shipments. If you want to guarantee delivery, select FedEx. Sa’Zay Wholesale Center cannot file claims against USPS Shipments; it is the responsibility of the customer to file a claim with USPS at their local facility, if necessary.

 

 

Products Lost or Damaged in Transit

We cannot guarantee the performance of our carriers. There are times when our chosen carriers are not able to perform the service requested, due to environmental or organizational circumstances. Sa’Zay Wholesale Center cannot be held liable for lost, late, or damaged packages, and cannot issue refunds for shipping charges for delayed packages. But we will do as much as we can to make sure your order arrives on time and undamaged.

What should I do if my product is lost or damaged?

Please call and a customer service representative will assist you in filing a claim with the respective carrier. This usually takes 7 to 10 days to resolve. In the meantime, if you wish, another order can be placed and shipped. If the filed claim results in a refund we will reimburse the full amount to you in the form of store credit or a refund.

 

Changing an Order

Like we said, as soon as we receive your order, we start working on it right away. We ship orders out at 4 p.m. EST every weekday (excluding holidays).

If you need to change or cancel your order, call us at 1- as soon as possible on the day you ordered, or the soonest weekday after ordering. While we are unable to guarantee changes to orders, we will do our best to make the changes before the order ships

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Returns

Can I return my product?

You can return your product, but only if the following is true:

The product was purchased within the last 30 days, is in its original packaging and resellable as new,
and has never been removed from the packaging, applied, worn, or colored.
or

The product is deemed to be defective by Sa’Zay WHolesale Center within 30 days of purchase.

If you want to return a product, follow the steps below:

 

How to return a product:

  • 1. Call us at 1-470-377-6819. We are available Monday-Friday, 10 a.m. to 7 p.m. EST. Our customer service representatives will help you get the return process started.

  • 2. Obtain a Return Material Authorization (RMA) number from Customer Service.

  • 3. Send the package with the materials back to Sa’Zay WHolesale Center. Include the RMA number, your name, address, and phone number with the shipment.

  • 4. Let us know the tracking number of the package you are sending back by calling Customer Service (1-9)

  • 5. Once we receive the products, we will process the return/exchange within 2-3 business days.

 

Take note:

Exchanges or returns must be made within 30 days of purchase, no exceptions. The product must be in its original condition and sellable as new.

Because of sanitation and safety concerns, we are unable to accept hair that has been worn, colored, chemically treated, or used in any way.

Unless the product is defective or shipped incorrectly, you are responsible for shipping charges to and from Sa’Zay Wholesale Center, as well as the 15% restocking fee. We do not charge a 15% restocking fee to exchange an item. The only time we charge a 15% restocking fee is if you are returning the item for a refund.

Unless Sa’Zay Wholesale Center  made the shipping error, shipping is non-refundable.

If you return a product without an RMA number, we may not be able to process your return.

Sa’Zay Wholesale Center will replace any products that are defective within 30 days of purchase date. Upon the product being returned, we will ship a replacement product at our expense.

 

 

But why wait?

 

Here at Sa’Zay Wholesale Center, we understand that you love your hair and don't want to be without it. After all, that special extension-worthy event may be just around the corner, and the return and exchanges process may take up to 2 weeks.

 

In order to get you the products you need right away, we allow you to repurchase the correct products so that they can ship immediately to you. It will still be your responsibility to get an RMA number and ship the product you'd like to exchange back to us. Once we receive the product back to our warehouse we will credit your account in full, or, if you require a refund, it will be processed at that time

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